0471 24 56 47

Privacy policy

Translation provided for information. In the event of any discrepancy, the French version prevails.

1. Introduction

The purpose of this privacy policy is to inform users of the becoolsolutions.be website about how their personal data are collected, used and protected.

The data controller is:

  • BE COOL TECHNICS SRL – trading as BE COOL SOLUTIONS
  • Registered office: Boulevard Bischoffsheim 39/4, 1000 Bruxelles
  • Email: info [at] becoolsolutions.be
  • Phone: 0471 24 56 47

2. Data collected

We may collect the following data:

  • first name and surname;
  • phone number;
  • email address;
  • address or town (for a quotation);
  • company name, for business customers;
  • page of the site from which the form was sent;
  • photos attached to the request, if any;
  • any information sent through the contact form.

3. Purposes

Personal data are collected for the following purposes:

  • responding to contact requests;
  • preparing quotations;
  • providing customer follow-up;
  • improving our services.

4. Legal basis for processing

Data processing is based on:

  • the user’s consent (contact form);
  • the performance of a contract or pre-contractual measures;
  • the company’s legitimate interest.

5. Retention period

Data are kept for a maximum of:

  • 3 years after the last contact for prospects;
  • 7 years for invoicing-related data (legal obligation).

6. Data sharing

Personal data are never sold.

They may be passed on to technical service providers only where necessary, in compliance with the GDPR. These include:

  • WEVOX (evxonline.com), website host;
  • Resend (resend.com), the service that sends the emails generated by the contact form: the content of your request passes through this service to reach us;
  • Umami (umami.is), anonymous audience measurement tool (see article 8).

Where a provider processes data outside the European Union, the transfer is covered by the safeguards provided for by the GDPR (for example the European Commission’s standard contractual clauses).

7. Data security

We implement technical and organisational measures to protect personal data against:

  • unauthorised access;
  • loss;
  • disclosure.

8. Cookies

The website does not set any advertising or tracking cookies.

To measure traffic, we use Umami, a statistics tool that works without cookies. It only produces aggregate, anonymous statistics (pages viewed, referring site, device and browser type, country) and does not allow visitors to be personally identified. No consent is therefore requested.

Users can also set their browser to refuse cookies.

9. Your rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • right of access to your data;
  • right to rectification;
  • right to erasure;
  • right to object;
  • right to restriction of processing.

10. Exercising your rights

To exercise your rights, you can contact us at info [at] becoolsolutions.be. You will receive a reply within 30 days at most.

11. Complaints

You have the right to lodge a complaint with the competent authority:

  • Belgian Data Protection Authority (APD/GBA)
  • Rue de la Presse 35, 1000 Brussels
  • https://www.dataprotectionauthority.be

12. Changes to this policy

We reserve the right to change this privacy policy at any time to ensure that it complies with applicable legislation.