Frequently asked questions

We work in all 19 municipalities of the Brussels-Capital Region, in Walloon Brabant and in Flemish Brabant, for both homes and businesses.

Yes, our technicians hold the certifications required to handle refrigerants, in Brussels (Brussels Environment) and in the Walloon Region.

Yes: houses and flats, as well as offices, shops, restaurants, bakeries, butchers and food businesses.

We install, service and repair most brands of air conditioning and refrigeration equipment on the market.

Yes, the quote is free and without obligation. It lists equipment, labour and any additional work.

Fill in the quote form or call us. Describe your project and municipality and, if possible, add a few photos: a simple project can often be quoted remotely, a more complex one requires a visit.

The brand and model of the unit, any error code, the symptoms you have noticed (noise, water leak, no more cooling…) and when the problem started.

A standard single-split installation is usually completed in one day. A multi-split or commercial installation takes longer, depending on the number of units.

It depends on floor area, insulation, sun exposure, glazing and how the room is used. We size the unit to avoid one that is too weak (inefficient) or too powerful (short cycles, less comfort).

Yes, reversible models also provide heating in spring, autumn and winter, as well as cooling in summer.

It depends on the location and local rules: municipal regulations, a possible planning permit for a street-facing façade, approval from the owners’ association in a flat. We help you identify the steps.

At least once a year, ideally before summer. In between, clean the filters every few weeks during the season.

Usually the condensate drain is blocked or the condensate pump has failed. A very dirty filter can also make the indoor unit freeze and then drip. Switch the unit off and contact us.

Not necessarily: dirty filters, wrong settings or a blocked outdoor unit are simple causes. A lasting drop in performance can also indicate a refrigerant leak, which must be found and repaired by a certified engineer.

Yes, for air conditioning, commercial refrigeration and heat pumps. There is no standard plan: the contract is tailored to your installation.

A chiller room keeps goods at roughly 0 to +8 °C (fresh produce), a freezer room goes below 0 °C, typically around −18 °C (frozen goods).

Keep the door closed, note the displayed temperature and the time, move sensitive goods if possible and contact us quickly to protect your stock.

Cold rooms, refrigeration units, refrigerated counters and display cases, back bars and refrigerated cabinets for shops, hospitality and the food industry.

Clean condensers, tight door seals, a properly closed door, correctly set defrost cycles and regular servicing significantly reduce electricity consumption.

An air-to-water heat pump heats the water in your central heating (radiators, underfloor heating) and can produce domestic hot water. An air-to-air heat pump heats the air in your rooms directly and can also cool in summer.

Yes, Be Cool Solutions is a RESCert-certified heat pump installer, in addition to our refrigeration engineer certifications.

Yes, regular servicing preserves efficiency and service life: refrigerant circuit check, cleaning of the outdoor unit, inspection of settings and safety devices.

Regional grants may be available depending on your region and situation. Conditions change regularly, so check them with your region before committing.

Yes, above certain thresholds expressed in tonnes of CO₂ equivalent, the EU F-gas Regulation requires periodic leak checks. Their frequency increases with the amount of refrigerant and can be reduced if the system has a leak detection system.

Yes, refrigerants with a high climate impact, such as R404A, are being phased out. Existing installations may need to be converted or replaced. We advise you on the right solution.

Hygiene rules (HACCP) require storage temperatures to be controlled and monitored. A recording thermometer or temperature alarm makes this easier.